Shipping Policy

At Hush & Mint, we know you're excited to receive your order, and we're committed to getting it to you as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you'll receive a shipping confirmation email containing your tracking information.

Please note that during holidays, promotions, product launches, or periods of high demand, processing times may be slightly longer.

Shipping Times

After your order has been processed, standard delivery typically takes:

📦 4–8 Business Days

Delivery times may vary depending on:

• Your location

• Carrier delays

• Weather conditions

• Holidays

• Customs processing for international shipments

While we strive to meet all estimated delivery windows, shipping times are not guaranteed.

Order Tracking

As soon as your order ships, you'll receive a tracking number via email.

You can use this tracking information to monitor your package's journey and estimated delivery date.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Address Changes & Order Modifications

If you need to make changes to your shipping address or order details, please contact us within 4 hours of placing your order.

Because we begin processing orders quickly, we cannot guarantee changes once an order has entered fulfillment.

Once an order has been shipped, modifications are no longer possible.

Lost, Stolen, or Missing Packages

Hush & Mint is not responsible for packages that are lost, stolen, delayed, or misplaced after the carrier confirms delivery to the shipping address provided at checkout.

If you believe your package was delivered incorrectly, we recommend:

• Checking around your delivery location

• Contacting household members or neighbors

• Reaching out directly to the shipping carrier

If you still need assistance, please contact our support team and we'll do our best to help.

Damaged Orders

We take great care in packaging every order.

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include:

• Your order number

• Photos of the product

• Photos of the packaging (if applicable)

Our team will review the issue and work with you to provide an appropriate resolution.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local government.

These fees are not included in the purchase price or shipping cost and are the responsibility of the customer.

Shipping Protection

If shipping protection is offered and selected at checkout, coverage and claims will be subject to the terms outlined during purchase.

Questions?

We're here to help.

If you have any questions regarding your shipment, tracking information, or delivery status, please contact us through our Contact Us page and our support team will be happy to assist you.

Thank you for choosing Hush & Mint. We appreciate the opportunity to be part of your wellness journey.